At Custom Denim, we use BRT or 4PX for shipping, depending on the warehouse where the jeans are located. The delivery times are as follows:

- 4PX standard shipping: 8 to 14 business days
- 4PX express shipping: 6 to 10 business days
- BRT shipping: Same as 4PX

How long does it take to prepare an order?

It can take from 1 to 5 business days to prepare your order. Once your order is ready, you will receive a tracking number via email.

All items are machine washable and dryer safe without the risk of damage. We recommend washing all items inside out to avoid shrinkage, and if you are concerned about shrinking, only machine wash and then air dry. For the best quality maintenance, we suggest having the item professionally dry cleaned.

Once an item has been shipped, all sales are final, and refunds, returns, or exchanges will not be accepted. We kindly ask our customers to carefully read all product descriptions before making a purchase.

By purchasing on our website, you automatically agree to these return policies and commit to complying with them. As we are third-party sellers, we do not assume responsibility for issues related to the originality of the product, as this is the responsibility of the original manufacturers.

However, in the rare event that you receive a defective item, please contact our customer support team at orderdenimdreams@gmail.com, and we will promptly exchange the item for you.

Sometimes, even if your payment is declined, you may see a charge on your card without receiving a confirmation email. In such cases, please don't worry as the charge is not actually made and the funds may take up to 24 hours to be processed back into your bank account. If you have any further questions or concerns, please feel free to contact our customer support email.

Please don't hesitate to contact our customer support at: denimdreamscontact@gmail.com

If you are unsure about what size to order, as all sales are final. We would be happy to assist you in finding the perfect fit.